The process was smooth and very simple. Upon requesting audit defense services, I was connected with a fantastic specialist (Keith York,) who honestly made this process as painless as possible.
My only job was to upload any documents I received from the IRS, and that was really it. A few brief exchanges later, and my audit case has been closed successfully. At no point did I feel the need to question the services provided, as my agent was thorough in explaining the process. I felt informed throughout, and knew what to expect before any communication between my agent and the IRS even began.
Overall, a fantastic experience. I'm glad I purchased this add-on!
Foli, Emmaus, PA