When we first received the letter from the IRS notifying us of the audit, we were terrified. We knew we had purchased "audit protection", but had no idea what that meant or how good of service we would get, especially at the low price we paid for the coverage. However, once we had submitted our claim and started the process, our audit representative called us. Between the time that phone call started to the time it ended, our blood pressure went from crazy high to almost normal. Between that initial phone call and the day of the audit, he cultivated trust, giving us direct instructions, keying us in on what was necessary and important. On the day of our audit, we knew - had faith - that we had the best representation we could have, at any dollar figure.
Kenneth, Hondo, TX