I purchased Taxaudit.com service first in 2014 through TurboTax just in case I get audited by the IRS. I totally forgot about the purchase until I got a letter (about my 2015 tax-return filing) from the IRS in May 2017. Nobody could imagine how terrified I was by the letter! My whole body was trembling, and I could not even breathe correctly. I did not even have the gut to look into my tax files for a while. Finally, I reviewed my 2015 tax-return files and found that I had purchased a Taxaudit.com service for 2015. This gave me some relief that I was not alone against the IRS. However, before I contacted the Taxaudit.com, I reviewed some customer reviews of Taxaudit.com services on many different websites. I found that a lot of the reviews were very negative such as saying that Taxaudit.com was looking for ways not to represent the client and just focusing on closing the case. Thus, I did not expect much when I actually contacted Taxaudit.com in June 2017. The company assigned me an agent in my area. When I had the first conversation with him on the phone, he was very enthusiastic about helping me, which was totally unexpected. More importantly, he convinced me that I would not have to terrified by or scared of the IRS letter, and that receiving a letter from the IRS does not mean that I am dishonest or bad because everybody makes a mistake. When I met him in person, I finally started trusting him because I found that he really wanted to help me. He explained what the IRS meant about each section of the letter and what I need to do for the sections to defend myself from the IRS. I found all of the receipts that he asked me to find for each section of my tax file and made several binders for the receipts. While I was preparing for all of these, I had many questions and talked with him on the phone many times. This was because he told me that I could call him anytime, even at night and weekends. I am sure that I have been one of the most annoying clients he has ever had in his almost 20 years of tax-preparation professional career because I called him so many times with stupid questions. Whenever I called him, however, he was extremely kind and explained his answers repeatedly and patiently to my questions. Sometimes, I even thought that he did not have any personal life because he helped me almost immediately whenever I needed his help. He filed my response to the IRS letter on my behalf in July 2017. Several months later, he also contacted the supervisor of my IRS examiner when he found that the examiner had not done what she was supposed to do. This means that he was more knowledgeable than some of the IRS examiners regarding the procedures of IRS investigations. I checked my mail every single day for eight months until I finally got another letter from the IRS, and meanwhile my audit representative was very supportive of me and helped me not worry about the possible outcome. I received a letter from the IRS that was an evaluation of/conclusion about my case in March 2018. My audit representative asked me to find what kind of documents and receipts and sent the second response to the IRS. In May 2018, I finally received the final letter for closing the case, which stated that I do not owe any additional taxes. From the time that I got the first letter to the time that I got the final letter from the IRS, I was under extreme pressures. However, my audit representative was dedicated to his career as a tax-preparation professional who helps his clients with dealing with the IRS. He was very thorough when preparing his responses to the IRS on behalf of his clients. His supervisors in taxaudit.com also worked with him to ensure the quality of his services that were provided to the clients. Most importantly, he was also very empathetic about his clients' feelings and emotions related to the stresses that were involved in dealing with the IRS.
Kyung, Gaithersburg, MD