When she was recently assigned a case proposing that a member owed over $1,000,000, she knew something was amiss. Dale wasted no time and went straight to reviewing the explanation of charges section on the letter.

Recently, TaxAudit adopted a new technology to enhance our members’ experience with us. This software, which we call Glance, allows us to co-browse with our members, assisting them more efficiently and collaboratively through screen sharing and by providing live stream video help.

Tackling the IRS on behalf of our members is not something to be taken lightly. I attend to every case with a fresh set of eyes.

In our line of work, the smallest of details can make the biggest difference for our members. In this case, a little bit of teamwork went a long way – and saved two of our members almost $4,000.

After receiving a notice from the IRS questioning his $16,704 medical deduction, the member knew he had to contact our team at TaxAudit.

David correctly analyzed the situation and provided the rep with the information necessary to get an almost $8,0000 adjustment for the member, which resulted in a $2,000 refund for one of the years they were under audit. 

A decision arrived from the IRS. It was good news: they agreed to remove the failure-to-file penalty! Both Judee and the member were thrilled, as over $7,000 was relinquished from the member's amount due!

Our member received a CP2000 notice showing he owed the IRS over $200,000! We believed we could defend him based on this section of the IRC, so we filed a petition with the U.S. Tax Court.

He was desperate to get his case solved before that time, as his wife had recently been injured in a car accident and was not in a place where she could step in for him. He was even willing to just pay the IRS so he could be done with it.

As part of TaxAudit.com’s Membership Services Team, I am often a member’s first point of contact. Every time we pick up the phone ─ whether taking an inbound or making an outbound call ─ we must go in with some expectations. We expect our members to be understandably upset, anxious, or even angry about being audited.

As a Membership Services Representative at TaxAudit.com, I have the opportunity every day to make a difference in the lives of our members. Today was one such day where I felt the immediate satisfaction of providing our Core Value of Service to a member in need.

Through my continued determination on my client’s case, combined with my member’s patience, TaxAudit.com was able to finally correct the IRS’s uncompromising stance. This was an important reminder that all taxpayers are allowed, by law, to exercise their Taxpayer Rights – including the “Right to Quality Service” and the “Right to Challenge the IRS’s Position and Be Heard” while undergoing a tax audit from the IRS.